01
Requests enter through many channels
Calls, messages and spreadsheets create duplicate work and leave service commitments unclear.
Logistics and service operations
Keep every request visible from intake to invoice.
ANU connects commercial commitments, planning, assignments, execution evidence and billing in one accountable flow.
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What ANU changes
ANU helps logistics and service organizations define how requests are accepted, planned, assigned, completed, evidenced and billed, then implements the agreed controls in Odoo. The scope is shaped around the actual service model rather than a generic dispatch screen.
Where operational control breaks.
02
Planning depends on personal follow-up
Assignments, capacity, deadlines and changes are coordinated by individuals without one visible queue.
03
Completion lacks evidence
Teams cannot consistently connect completed work to time, responsible staff, documents or customer confirmation.
04
Billing waits for reconstruction
Finance must chase operational details before an invoice can be prepared, checked or explained.
A controlled service flow
The workflow preserves speed while making commitments, handoffs and exceptions traceable.
Capture the request
Create one accountable record of the customer need, location, timing and source.
Qualify the commitment
Confirm scope, commercial terms, required evidence and service conditions.
Plan and assign
Allocate responsible people, resources and time against visible capacity and priority.
Execute
Record progress, changes, consumed items and operational exceptions as work occurs.
Confirm completion
Attach the agreed evidence and route unresolved issues before closure.
Invoice and review
Generate billing from approved work and review delays, exceptions and service performance.
Odoo implementation map
Configure the platform around the work.
Modules support the operating model. They do not replace the decisions, ownership and evidence the process requires.
Request and commercial control
CRM / Sales
Connect customer needs, quotations, commitments and handoff to operational planning.
Planning and execution
Planning / Field Service / Project
Select and configure the capabilities that match the actual assignment and delivery model.
Completion evidence
Field Service / Documents / Sign
Capture the documents, confirmations and exceptions required before a job is closed.
Billing and review
Invoicing / Accounting
Connect approved services and chargeable items to invoicing and financial follow-up.
Questions to settle before implementation.
Is this a transport management system?
Not necessarily. The design focuses on service and logistics workflows; specialized fleet, routing or carrier needs must be assessed before selecting the final architecture.
Can field teams update work from mobile devices?
Relevant Odoo workflows can be accessed through supported mobile or browser experiences, subject to connectivity, role and process requirements.
Can billing start from completed work?
Yes, when the commercial rule and completion evidence are clearly defined and configured as part of the workflow.
What should be mapped before implementation?
Map request sources, service promises, assignment rules, evidence, exceptions, chargeable events and financial handoffs.